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Nonviolent NZ Communities

Bringing Authentic and Compassionate Communication to Individuals, Communities and Organisations 

Based on the work of Marshall B. Rosenberg and the Centre of Nonviolent Communication and

Daniel Goleman and Consortium for Research on Emotional Intelligence in Organizations

Level 4 NVC Training Programme

Making Requests Sessions

5 weeks, 3 hour workshop/weekly 


Requests to self and others - Making requests is the fourth component of the NVC model. Many of our needs might be similar, while the strategies we use to meet these needs may differ.

Receiving and delivering difficult messages - It is often challenging to have a conversation about a sensitive subject, whether we need to communicate someone our disagreement or to respond to an unpleasant approach.

Hearing and Delivering a NO - If someone can never say ‘no’ to a person, whether he or she is their boss or significant other without feeling guilty afterwards, then they have a hard time identifying and prioritising their own needs over the needs of others.

Resolving conflicts - Many of us have been taught that conflict is bad, something to be avoided. Conflict is one of the chosen strategies from a multitude of choices. We either run from it, or we take the submissive route, incapable of an outcome that meets everyone’s needs.

Mediate conflicts or inner conflicts - Taking on the practice of NVC mediation means to constantly hone and expand the capacity to contribute to the reconciliation and healing of conflict


Camelia PETRUS

(PGDip. Psychology, NVC, NLP, Counselling), Member of NVC Aotearoa

Who is this seminar for (not limited to):

  • Police Commanders and Area Managers
  • Department of Correction
  • School Principals and Administrators
  • Organisations dealing with Domestic Violence
  • Executives in the public sector

Group Size:

Maximum 12

Choose a date:

Please contact us to discuss dates and times that suit you and your organisation.


In-house. We will come to you.



$3,800/group if all attendees belong to the same organisation. Minimum 8, maximum 12.


People taking this course:

  • Distinguish between requests and demands where compliance is expected without consideration of the other party’s needs;
  • Know how to craft a request that will meet their needs and those of others;
  • Distinguish between action requests and connecting requests;
  • Identify the requests hidden in the conversations;
  • Articulate requests to a group;
  • Recognise the four choices they have in receiving a difficult message;
  • Build awareness in recognising choice;
  • Hear feelings and needs when receiving a difficult message.
  • Know how to say ‘no’ and feel safe and relaxed;
  • Know how to draw awareness to the habitual reactions that prevent us from hearing ‘yes’ behind someone’s ‘no’;
  • Express a ‘no’ by communicating the current need that prevents us from complying with someone’s request.
  • Know that life can be far less stressful when we have the skills to clearly express what we want to family members or co-workers in a way that strengthens our relationships rather than leading to disconnection or resentment;
  • Know ways of mediating conflicts, dissolving ‘enemy images’.
  • Experience and learn the process that offers opportunities to mediate conflicts or inner conflicts by initiating dialogues and role-plays;
  • Experience and learn the inner processes including self-empathy while transforming anger, guilt, shame or depression into awareness of unmet needs;
  • Learn how to express honestly and receive empathically.